Answers to your common questions

As a leading full-service New Zealand-based ticketing company, iTICKET provides 360-degree solutions for event promoters to sell tickets and manage entry with ease. Unlike other providers, we prioritise your flexibility and control, offering 24/7 self-manage capability and direct access to your event data in real-time. We handle the heavy lifting - from integrated marketing and detailed reporting to on-site entry and fast revenue settlement - so you have the ultimate tools and freedom to deliver a successful event.

We work with a wide range of events across New Zealand, including live music, theatre, festivals, sporting events, fundraisers, community events, conferences and corporate events. Whether your event is large or small, one-off or recurring, we tailor the setup to suit.

We’re based in New Zealand and understand the local events landscape and the Kiwi ticket purchaser. Event promoters choose iTICKET because they value local knowledge, quick and responsive support, and working with a NZ based team that’s easy to access and deal with. 

We offer your customers more payment options, and fair and transparent pricing with capped fees. Plus iTICKET’s award-winning technology is easy to implement and seamlessly integrates with your systems. Did we mention over 20 years of ticketing passion and experience?

If you’re planning an event or looking for a new ticketing partner, get in touch with our team. We’re happy to talk through your options and see if iTICKET is the right fit. 

Absolutely. We leverage our marketing channels and nationwide database to get your event in front of more people. Plus, we put you in control of the data. With features like pixel tracking, exclusive access links, and live referral reporting, you can monitor exactly what’s working in real-time. Our goal is to convert our audience into yours. See Our Features page for more details.

Yes, you’ll have full access to our dashboard for real-time sales data throughout pre-sales and during the event, whether you’re selling online or at the door/gate. Entry scanning also provides live stats, so you can see how many people have entered the venue. Reports can also be downloaded and shared with your team as needed.

100%! Our team of event experts will review your goals, budgets and target revenue, then recommend the best ticketing strategy to help maximise your revenue and margins. With some of the best in the business, we’ve got you covered.

Yes. iTICKET supports online ticketing, phone sales and physical box office sales through our nationwide network of outlets. 

While we do the heavy lifting with prompt event and web builds, thorough checks and updates; you can self access your data, allocate and issue comp tickets, and monitor sales and audience via our real-time reporting. Our Box Office solutions means you can also effortlessly deliver event days yourself if needed.

Yes, you can easily access and download all your customers' information. We ensure you receive comprehensive sales and non-personally identifiable data immediately. This access is fully compliant with privacy laws, meaning we responsibly handle contact details (like email) for customers who have opted out of communications, ensuring you are legally protected while having the data you need.

You can use iTICKET’s scanning app to check tickets at the door, or we can provide staff and equipment if you need on-site support. You’ll have access to real-time entry and attendance information during your event so you can see how many people have entered the venue. Your dedicated account manager will check in before the event to help scope the best set-up for you.

iTICKET offers a full suite of scalable onsite services including hardware and staffing. Equally you can simply download our scanner app and manage on site you using your own team and resources, all supported by our after hours team.

If an event is cancelled or needs to be rescheduled, our team will work with you to manage customer communication, refunds or ticket transfers. We’ll guide you through the process and handle the ticketing side.

Absolutely. iTICKET provides customer support for ticket buyers 7 days a week, helping to reduce the number of enquiries you need to manage yourself. Similarly, our after-hours support is available for promoters so you can speak to a real person for fast resolutions when most needed.

We offer flexible structures (usually an inside fee + capped booking fee) and the widest range of local and international payment options. Crucially, all revenue is held securely in Trust - regardless of the payment gateway used - ensuring full EVANZ Ticketing Code of Conduct compliance. We handle all exchanges and refunds on your behalf. Event settlements are fast and accurate - typically within two business days post-event.